The vocabulary of connected products.
SmartLinks is built on a small set of foundational ideas. Read them in any order — together they describe what an AI-ready, connected product platform actually is.
Connected Identity
A persistent digital identity for physical products, assets and places.
Product Record
A connected record containing support, ownership, compliance and lifecycle information.
Product Support Hub
A connected destination for manuals, warranties, FAQs and AI-powered support.
Connected Product
A product with a persistent digital identity through QR, NFC, RFID and GS1 Digital Link.
AI-Ready Product Data
Structured, grounded product information that AI systems can read accurately.
MCP-Ready Product Records
Product Records exposed as Model Context Protocol resources and tools.
RAG for Product Support
Retrieval-Augmented Generation grounded in a single product's record.
Manuals as Markdown
Turn product PDFs into AI-readable markdown so assistants, voice and live chat can actually use them.