SmartLinks connected product platform
Digital Product Passports

DPP done properly.
Cradle to grave.

Most DPP platforms stop at the factory gate — sourcing, materials, a QR on the box. The regulation goes much further: use, repair, resale, recycling. SmartLinks is the only platform built to run the full lifecycle — and to turn it into a revenue and engagement opportunity rather than a compliance cost.

The half-built passport

Most DPP platforms only do the first half of the story.

Item traceability. Origins. Materials. Manufacturing evidence. A QR on the product. Then they stop. The owner scans, sees a static page, and the data flow ends.

But the EU's ESPR — the regulation behind DPP — is explicit: passports must support the full lifecycle, including use, repair, refurbishment, resale, and end-of-life. That's where the commercial opportunity lives, and it's where almost every DPP platform on the market goes silent.

Typical DPP platforms

  • Sourcing, materials, factory data
  • Static QR linking to compliance page
  • No concept of who owns the product
  • Marketing bolted on as external links
  • Compliance-only — a cost line

SmartLinks DPP

  • Full lifecycle: cradle to grave
  • Live, role-aware experience per scan
  • Owner identity, repairs, resale built in
  • Engagement is core platform, not bolt-on
  • Compliance + revenue + brand engagement
The full lifecycle

From raw material to recycled material.

Eight stages. One continuous digital twin. SmartLinks is the only platform that runs every stage on a single data model — with the right view for the regulator, the brand, the retailer, the owner, and the recycler.

Stage 1 · Typical DPP
Raw Materials
Origin, suppliers, certifications.
Stage 2 · Typical DPP
Manufacture
Components, batches, factory data.
Stage 3 · Typical DPP
Logistics
Chain of custody, carbon, customs.
Stage 4 · Typical DPP
Retail
Channel, store, activation.
Stage 5 · SmartLinks
Ownership
Claim, register, identify the customer.
Stage 6 · SmartLinks
Use & Service
Repairs, warranty, manuals, support.
Stage 7 · SmartLinks
Resale
Transfer, refurbish, authenticated resale.
Stage 8 · SmartLinks
End of Life
Take-back, disassembly, materials recovery.
One twin · many audiences

A data model built for everyone who touches the product.

A real DPP isn't one document. It's a living digital twin with role-aware views — what the regulator sees, what the owner sees, what the recycler sees. SmartLinks was built this way from day one, with a permissions and identity model designed for the full cast.

Most "DPP-only" platforms have no concept of an owner at all. Without the owner, you cannot record a repair, transfer a warranty, manage resale, or close the loop on recycling. The passport breaks the moment the product leaves the factory.

Regulator

Compliance evidence: materials, substances, repairability scores, lifecycle disclosures.

Brand & Manufacturer

Production data, supplier records, batch and serial trail, post-sale insight.

Retailer

Stock provenance, channel attribution, customer claim and conversion.

Owner

Their item, their record. Warranty, repair history, manuals, transfer of ownership.

Service & Repair

Authorised technicians log work; parts and history travel with the product.

Recycler

Disassembly guidance, material composition, take-back routing.

Cost centre → revenue centre

DPP isn't a fiscal drag. It's the biggest engagement moment your brand has ever been handed.

Regulation is making you put a scannable mark on every product. The question is what happens after the scan. With SmartLinks, every stage of the lifecycle is also a commercial moment.

Know who owns your products

Compliance forces you to issue a passport. We help the owner claim it — turning an anonymous unit into a named customer.

Warranty, repair & service

Activate, log, and route service events. Extend product life and meet reparability rules in one motion.

Manuals, guides & how-tos

The right content for the right product, version-controlled and always up to date.

Competitions, referrals, social

Use the post-purchase moment for the campaigns marketing teams have always wanted but never reached.

Reorder, resale & second life

Authenticated resale, take-back trade-ins, consumables reorder — new revenue lines a static QR can't unlock.

Closed-loop recycling

Route the product back at end-of-life with the right disassembly and material data attached.

Marketing isn't a bolt-on

Engagement is core platform — not a link to a third party.

Other DPP vendors will say "yes, you can do marketing" — and what they mean is that you can paste an external URL into a passport page. That's not marketing. That's an exit.

SmartLinks is a marketing and engagement platform and a DPP platform, on the same data model. Mailing lists, competitions, reorder flows, referrals, social, AI assistants, warranty journeys — all native, all role-aware, all part of the same digital twin the regulator sees.

Compliance evidence
Owner identity
Repairs & warranty
Manuals & guides
Competitions
Referrals
Reorder & resale
Recycling routing
AI product assistant
Mailing lists
Social proof
Loyalty

If you're going to be forced to put a passport on every product —
make it the most valuable thing you've ever done.

Let's talk about what your DPP looks like when it runs the full lifecycle, on a platform that was designed for it from day one.